Gensact

Subscription Agreement

Last updated 24 August 2026

1. The agreement

These terms govern your use of the Gensact platform ("the Service"), operated by Gensact ("we", "us"). By creating a workspace, clicking Start Now, or using the Service, you accept them on behalf of yourself and, where applicable, the company you name ("the Customer"). If you do not accept them, do not use the Service.

2. The Service

Gensact provides a business platform - CRM, accounts and billing, tasks, compliance calendar, careers and recruitment, marketing tools, an email inbox, client portal, and an intelligence layer that measures, forecasts, recommends and (within limits you control) acts. The Service is provided per workspace; each workspace's data is isolated to it and reachable only by that workspace's members and by our authorised staff for support and operations.

3. Paid service, evaluation window

Gensact is a paid service. A new workspace opens with full capability for an evaluation period of 14 days, during which your first payment falls due. This is a deferred first payment, not a free product: if no plan is activated when the period ends, a 7-day grace period begins with visible notice, after which the workspace becomes read-only until payment is made. We never delete your data because of non-payment.

4. Plans, pricing and limits

Published plans, their monthly prices in INR, seat counts, application allowances and AI usage allowances are stated in the product at Billing and form part of this agreement. Prices are exclusive of applicable taxes (GST is added where required). We may revise prices with at least 30 days' notice; revisions apply from your next billing period. Exceeding a plan's limits pauses the excess capability with notice inside the product - it never incurs silent charges.

5. Payment

Payments are collected through our payment providers (currently Razorpay and Cashfree) or by bank transfer arranged with us. A period is activated when payment is confirmed. Amounts paid are non-refundable except where required by law or expressly agreed in writing. If a payment fails or lapses, section 3's grace-then-read-only sequence applies.

6. AI features and usage allowances

AI-assisted features run within your plan's monthly usage allowance on our AI infrastructure, or without metering when you connect your own AI provider key (in which case that provider's terms and charges apply to you directly). Allowance consumption is visible in the product. AI output is assistance, not professional advice: you remain responsible for decisions, filings, communications and documents you act on or send.

7. Your data and responsibilities

Your workspace data belongs to the Customer. You are responsible for the lawfulness of the data you bring (including your own clients' and candidates' personal data, for which you are the data fiduciary), for keeping credentials secure, for the acts of your workspace members, and for using the Service in compliance with applicable law. You will not use the Service to send spam, host unlawful content, probe or disrupt the platform, or attempt to access another customer's workspace.

8. Our commitments

We operate the Service with commercially reasonable skill, isolate workspace data, encrypt credentials at rest, and process personal data per our Privacy Policy. We may modify features with reasonable notice where a change is material and adverse. Scheduled maintenance and factors outside our control (including third-party providers) may affect availability; the Service is otherwise provided "as is".

9. Ownership, and what you may not do with the product

The platform, its design, interface, workflows, structure, and the intelligence that runs them are and remain our property. Your subscription grants a limited, non-exclusive, non-transferable right to USE Gensact to operate your own business - and nothing more. You will not, directly or through any other party: copy, reproduce, or recreate the look, feel, workflows, or interface of the product; reverse-engineer, decompile, scrape, or systematically capture it (including by screenshot, screen recording, or automated collection) to build, train, inform, or benchmark a competing or similar product; or grant access to anyone whose purpose is any of the foregoing. Every screen is watermarked with the viewing account's identity; a reproduced or leaked capture identifies its source, and such use is a material breach entitling us to immediate suspension and to pursue all remedies available in law and equity, including injunctive relief.

10. Suspension and termination

You may cancel at any time from the product or by written notice; cancellation takes effect at the end of the paid period, and you may export your data before and for a reasonable period after. We may suspend or terminate for material breach of these terms with notice describing the breach where practicable. On termination we retain then delete workspace data per the retention terms in the Privacy Policy.

11. Liability

To the maximum extent permitted by law, neither party is liable for indirect or consequential loss, and our aggregate liability under this agreement is capped at the fees paid by the Customer in the 12 months preceding the claim. Nothing limits liability that cannot be limited by law.

12. General

This agreement is governed by the laws of India; the courts at Mumbai have exclusive jurisdiction. If a provision is unenforceable, the remainder stands. Our failure to enforce a provision is not a waiver. Notices to us: legal@gensact.com; notices to you: your workspace owner's email.